Resume
My Resume
21+
Years Experience
building enterprise SaaS, AI-enabled platforms, and data products
$7M+
P&L Owned
full revenue, pricing, and contract accountability across two enterprise accounts
$1.1M+
ARR Influenced
cited as a competitive differentiator across ~65 enterprise retail and e-commerce opportunities
My Experience
My career has been built on bringing business clarity to technical ambiguity — with customer data as the common thread running through two decades of enterprise SaaS, AI-enabled platforms, and data products.
For 21 years I've turned ambiguous opportunities into commercially successful products that drive revenue growth, operational efficiency, and organizational change. Most recently, I architected and institutionalized an AI-powered product operating model that reshaped requirements, customer research, documentation, planning, and engineering handoffs across the software development lifecycle.
Along the way I've carried full P&L accountability for a $7M+ book of business, built and led technical teams, and stayed hands-on with the underlying data platforms and architecture — a blend of commercial ownership, people leadership, and technical fluency that's rare at the Principal level.
Aug 2022 – Present
Acoustic, L.P.
Principal Product Manager
Leading platform and product strategy across three product domains, combining hands-on AI-native product operations with 0→1 platform and data product delivery.
- Independently conceived, built, and shipped Acoustic's first executive mobile app (0→1, solo build) — React Native/TypeScript, Okta auth, LaunchDarkly rollout, DataDog observability — grown from an unofficial innovation effort into an executive-sponsored strategic investment.
- Conceived and led 0→1 strategy for Product Catalog, a competitive differentiator within the Connect CDP cited across ~$1.1M closed-won ARR and ~$950K active pipeline over ~65 retail and e-commerce opportunities.
- Designed and institutionalized an AI-native product operating system of reusable Claude Code skills, MCP integrations, and agentic workflows — adopted across Product and folded into the standard PM workflow, cutting PRD authoring from weeks to days.
- Defined the product and migration strategy for replacing Astronomer-based orchestration with Snowflake-native scheduling and data workflows, reducing platform dependency and eliminating approximately $200K in annual vendor cost.
- Led the product strategy for a shared customer-intelligence data foundation spanning Snowflake analytics and MongoDB-backed real-time services, aligning ingestion, behavioral data, audience workflows, and product-facing use cases across multiple squads.
- Established Snowflake cost-governance requirements using workload tagging, cost attribution, and usage dashboards, giving product and engineering teams visibility into consumption and a basis for identifying optimization opportunities.
- Productized a manual, single-owner monthly billing process by reconciling internal usage telemetry with Twilio and Karix messaging data, codifying calculation and exception rules, and creating SharePoint-backed audit history for Finance — reducing key-person risk and improving billing traceability.
2018 – 2022
Merkle Inc.
Senior Manager, Solution Management — Retail Vertical
Owned full P&L for a $7M+ book of business across two enterprise retail and automotive clients.
- Full P&L accountability — revenue forecasting, pricing, contract renewals, resource planning, executive relationships — sustaining the highest-margin accounts in the vertical (65% and 72%).
- Led CCPA and GDPR compliance, re-engineering solution components and ways of working to bring both clients into regulatory compliance ahead of enforcement.
2013 – 2018
Merkle Inc.
Director, Specialty Retail Platform — BSA Capability
Built and led the retail Business Systems Analyst capability from the ground up.
- Hired, coached, and managed performance and career development for 9 direct reports, establishing operating models that improved consistency and scalability across the BSA organization.
- Created the BSA Implementation Toolkit and Client Solution Summary — a standardized methodology adopted vertical-wide that reduced implementation risk and became the authoritative reference for new client builds.
2010 – 2013
Merkle Inc.
Director, Deployment / Database Production & Planning Manager
Led portfolio delivery and operational governance across concurrent CRM database deployments.
- Stewarded platform stability and production governance for 30+ enterprise clients through resource planning and cross-functional coordination.
2008 – 2010
Acxiom Corporation
Global Sales Engineer III
Consultative product and solution advisor to sales teams across Acxiom's marketing platforms.
- Led demos, POCs, and technical presentations, and authored RFP content as SME on MarketEdge-X, Impact-X, and Dynamic Messenger.
- Built a solution-training program contributing to $2.4M in FY09 recognized revenue, earning Acxiom's "Rock Star" Award.
2005 – 2008
Acxiom Corporation
Decision Support Analyst III — Delivery Center
Center of Excellence SME across campaign management and business intelligence.
- Drove campaign development and analysis on Acxiom's Explorer tool and built Business Objects XIr2 BI environments for retail banks.
- Supported RFPs, POCs, and enterprise implementations.
Education
- MBA, University of Arkansas at Little Rock (GPA 3.8/4.0)
- B.S. Computer Information Science, Williams Baptist College (Magna Cum Laude, GPA 3.8/4.0)
Recognition
- Acxiom "Rock Star" Award (FY09)
- Merkle Digital Professional
- Governor's Cup & Phi Beta Lambda competition judge (10+ yrs)
Let’s talk
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